Shipping rates and delivery times

Shipping rates and delivery times

1. Product delivery

Abedul undertakes to deliver the product in perfect condition at the address the Customer indicates on the order form, which, in all cases, must be within the Territory defined in Annex 1. In order to optimise the delivery process, we would be grateful if the Customer would indicate an address at which the order can be delivered during normal working hours.
Abedul accepts no liability for delivery errors when the delivery address indicated by the Customer on the order form is not accurate or has been omitted.
Abedul informs its Customers that one order may be divided up into a number of deliveries.

1. Delivery Time

We ship through a courier company. Your order will be delivered within the period indicated below. although the delivery time for Abedul products normally ranges from 3 to 6 days from completion of the order.

Shipping to Spain, Portugal 48 hours, Balearic and Canary Islands.

Shipping to the rest of Europe

DESTINATIONS and transit time in days

• France (2 Days), Germany (3 Days)
• Italy (3 Days), Belgium (3 Days), United Kingdom (3 days), the Netherlands (3 Days), Luxembourg (3 Days), Austria (4 Days)
• Poland (4 Days), Czech Republic (4 Days), Denmark (4 Days), Hungary (4 Days), Switzerland (5 Days)
• Sweden (4 Days), Ireland (4 Days), Slovakia (4 Days), Slovenia (5 Days), Romania (5 Days), Lithuania (5 Days), Latvia (5 Days), Estonia (6 Days), Finland (6 Days)
• Croatia (3 Days), Serbia (4 days), Norway (5 Days), Bulgaria (5 Days)
• Greece (5 Days), Turkey (5 Days)

Shipping to the rest of the world

Download delivery times.

These times are average delivery times and therefore estimates. Consequently, they may vary for logistical reasons or as a result of force majeure. In the event of delays in deliveries, Abedul will inform its clients as soon as they come to its attention.
Each delivery is considered completed from the moment in which Abedul places the product at the disposal of the Customer, as indicated by the control system used by the carrier.
In the event of delays in the delivery of the orders attributable to Abedul, the Customer may cancel his/her order according to the procedure described in Section “11. Return”. Those cases in which the order has been placed at the disposal of the Customer by the carrier within the agreed time but it has not been possible to deliver it for reasons attributable to the Customer are not considered delivery delays.
Once the order leaves our warehouse, you will be sent an e-mail notifying you that your order has been accepted and is being shipped.
For security reasons, Abedul will not send any orders to PO Boxes or military bases, nor will it accept any orders when it is not possible to identify the recipient of the order and his/her address.

Delivery Data, Unrealised Deliveries and Loss

If the Customer is not in at the time of delivery, the carrier will leave a note indicating how to proceed to arrange a new delivery. As part of the courier delivery service, Abedul contracts a series of tracking procedures, the aim of which is to ensure that delivery takes place.
If delivery has not been arranged within 7 working days following final dispatch of the order for delivery, the Customer should contact Abedul. If the Customer fails to proceed as indicated above, when 10 working days have passed from final dispatch of the order for delivery, the order will be returned to our warehouses and the Customer will be liable for the original shipping costs and the costs of returning the goods to their point of origin, together with any possible associated administration costs.

If it is not possible to make delivery because the package has been lost, our carrier will initiate an investigation. In such cases, our carriers’ response times typically range from one to three weeks.

1. Diligence in delivery

The Customer must check the good condition of the package in the presence of the carrier delivering the product/s ordered on Abedul’s behalf, indicating any anomaly detected in the packaging on the delivery note. If, after this, and having checked the product, the Customer detects any kind of incident, such as a knock, breakage, signs of having been opened or any other type of damage caused by shipment, he/she undertakes to inform Abedul by email as soon as possible within 24 hours of delivery. Responsibility for incidents of this kind will not be accepted after this period (only warranty parts).